Seeing a policy name in OIC Connect can be a starting point for collecting information, but a listing or summary screen is not a substitute for the full insurance contract. This article follows the guide to finding policies in the My Policy menu and explains how to review the information and keep it safely.
Start by confirming who the policy belongs to
Open the details for the policy and compare them with documents from the insurer, such as a partially masked reference number, company name and insured person’s name. If information does not match, do not rely on a product name or short app description to resolve the discrepancy. Ask the insurer that issued the policy to confirm it.
Checklist before you conclude what is covered
- Find the full policy document. Use OIC Connect as a way to locate information, then check the details against the document issued by the insurer.
- Note points that need confirmation. These may include the policy type, dates stated in the document, premiums due, coverage and relevant exclusions. Information shown in different channels may vary, so check the contract and its riders.
- Ask the insurer when wording is unclear. Name the document and section you are asking about and request an explanation directly from the insurer. A listing in the system does not guarantee that a future claim will be approved.
- Store the information privately. Keep a personal summary and set reminders for due dates using information confirmed by the insurer.
Sharing a policy with another person
In the source video, the speaker demonstrates opening policy details and mentions sharing policy information. Before using a sharing function, check the recipient and the information included. Share only what is necessary and obtain consent when the information belongs to someone else. Avoid publicly posting a document image or an exposed policy number.
If a policy is missing, details do not match or it belongs to a family member
The Center of InsurTech Thailand (CIT) lists My Policy as an OIC Connect service. If a policy does not appear or details do not match, confirm them with the relevant insurer through an official channel. Keep records of your contact and never share a one-time password with someone who contacts you unexpectedly. If helping to find a parent’s or another person’s policy, check authorization and consent requirements first. See the guide to finding a parent’s insurance policy.
OIC Connect services can change
Current CIT information describes My Policy as an OIC Connect service and says some services, including My Policy, use ThaiD identity verification. The screens and steps in a video may reflect the service at the time it was recorded. Check current instructions through the official CIT/OIC channel before making a request.
Original video
The source video demonstrates opening policy details in OIC Connect: watch the original on YouTube.
Service information: Center of InsurTech Thailand (CIT)—OIC Connect / OIC Gateway.
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